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Delivery Information

Hello and welcome to the Shipping and Delivery Information page! Here you can get acquainted with useful information on terms and conditions of our goods delivery.

Worldwide Shipping

GenuineModules.com ships worldwide to nearly every country across the globe, covering North and South America, Europe, Asia, Africa, Oceania, and more. We employ the services of major, trusted international carriers to ensure your package arrives to your destination safely and securely. 

Free Shipping

We offer worldwide free shipping on orders over US$300. For orders less than US$300, there will be a flat rate shipping fee of US$30. 

Delivery Time 

You will receive a confirmation e-mail after placing an order and another e-mail after your order has been shipped. The second one will contain the tracking information and some instructions on how to track your parcel. The total time it takes to receive your order is described below:

The total time is the sum of the processing time and the shipping time.

  • Processing time = the time between when you place an order and when we ship it;
  • Shipping time = the time between when your order has been shipped and delivered to you;

The total delivery time is calculated from the time your order is placed until the time it is delivered to you. Total delivery time is broken down into processing time and shipping time.

GenuineModules.com offers 1-2 days processing time on most online orders meaning that your order will be shipped within a 48-hour period from the time it was received, excluding weekends and holidays.

If you place an order early, we will process your order earlier, and your items will probably be shipped on the same day. And if we have no stocks in our warehouse, the shipment will have a short delay, usually, your items will be delivered within1-2 days.

Processing time
1-3 Business days
Shipping time
2-4 Business days

All times listed are estimates and are not guaranteed.  Exact time varies with exact destination. 

Custom Duty and Cleance

Please note that you are responsible for finding out in advance about the legality of importing your ordered items in your country - and about the legalities of importing goods into your country. We are not responsible for confiscated items by your local authorities or any associated costs incurred. 

Customs clearance is undertaken by the courier in the delivery destination country (and in certain cases, in the en-route country). You must be available for contact by them, in the event of any query or clearance confirmation. You are responsible for knowing the regulations in your delivery country before placing your order.

Customs clearance paperwork and procedures are handled by the courier. They may need to contact you in certain cases to confirm details of a shipment. In any cases where additional paperwork is required for customs clearance, GenuineModules.com will assist you fully. Any local sales tax or import duty will be calculated when your goods enter your country: in most cases there is nothing to pay, but if there is, you simply receive a small surcharge bill when you receive the products.

Speak to the GenuineModules.com Customer Support Team if you need more advice about taxes, shipping invoices and paperwork, and customs declarations.

Shipping Methods

We'll ship your goods to you by air express courier. Typically, we use DHL and UPS to deliver your goods. Shipping methods are not fixed, they may vary according to country location, order amount, customer requirements, etc.

For orders shipping to some countries like Brazil, Russia, Belaru, etc, due to their strict customs policy towards importing, shipping methods must be chosen carefully. If customers are not confident with the importing, we may help customer ship orders by EMS to avoid any importing customs issue in the destination countries.

Special Notes for orders shipping to Brazil:

Orders shipping to Brazil must show VAT number on the shipping documents, otherwise the package may be rejected by Brazilian customs. Customers who placed orders for shipping to Brazil must provide following VAT number (CNPJ or CPF) when placing orders with us:

  • If the consignee is a company, customer must provide the company's CNPJ number.
  • If the consignee is an individual, customer must provide the consignee's CPF number.

Please send your VAT number (CNPJ or CPF) together with your order number by email to [email protected] right after you completed the order. Orders may be delayed or disregarded if we could not obtain your VAT number on time. 

Product Returns

There will be a 20% restocking fee if the product is returned because of the buyer (Order error, No longer need).